Politique de remboursement

Due to the nature of our products, all puppies are considered final sale and cannot be returned once received.

However, we stand behind the health of every puppy we place. If, within 30 days of receiving your puppy, a licensed veterinarian diagnoses a major contagious illness present at the time of delivery (such as canine distemper or parvovirus), please contact us immediately at xiongge.coton@outlook.com with the veterinary diagnosis. We will work with you to arrange a replacement puppy of equal value, subject to availability.

This guarantee does not cover minor or pre-existing conditions disclosed prior to sale, injuries or illness occurring after delivery due to care, environment, or accident, or issues not diagnosed within the 30-day window.

We do not offer cash refunds. All resolutions are handled on a case-by-case basis through direct communication with our team.

For any questions about a puppy's health or to start an exchange request, contact us at xiongge.coton@outlook.com.